Usage Policy
Effective Date: August 30, 2025
1. Permitted Use
You may use the Services for lawful business or commercial purposes only and in accordance with this Agreement. You agree not to use the Services in any way that could damage the Services or the Company's business. All use of the platform must comply with applicable local, state, federal, and international laws and regulations.
2. Prohibited Activities
You agree not to engage in any of the following prohibited activities in connection with using the Services:
2.1 No Violation of Laws or Obligations
Violate any applicable laws or regulations (including intellectual property laws and right of privacy or publicity laws) or any contractual obligations.
2.2 No Unsolicited Communications
Send any unsolicited or unauthorized advertising, promotional materials, spam, junk mail, chain letters, or any other form of unsolicited communications, whether commercial or otherwise.
2.3 No Impersonation
Impersonate others or otherwise misrepresent your affiliation with a person or entity in an attempt to mislead, confuse, or deceive others.
2.4 No Harming of Minors
Exploit or harm minors in any way, including exposing inappropriate content or obtaining personally identifiable information.
2.5 No Interference with Others
Harass or interfere with anyone's use or enjoyment of the Services, or expose the Company or other users to liability or other harm.
2.6 No Interference or Disabling of the Services
Use any device, software, or routine that interferes with the proper working of the Services, or take any action that may interfere with, disrupt, disable, impair, or create an undue burden on the infrastructure of the Services, including servers or networks connected to the Website.
2.7 No Monitoring or Copying Material
Copy, monitor, distribute, or disclose any part of the Services by automated or manual processes, devices, or means. This includes, without limitation, using automatic devices such as robots, spiders, offline readers, crawlers, or scrapers to strip, scrape, or mine data from the Website.
2.8 No Viruses or Damaging Software
Upload, transmit, or distribute to or through the Services any viruses, Trojan horses, worms, logic bombs, or other materials intended to damage or alter the property of others, including attacking the Services via a denial-of-service or distributed denial-of-service attack.
2.9 No Unauthorized Access
(i) Attempt to gain unauthorized access to the Services or to other systems or networks connected to the Services, (ii) breach or circumvent encryption or other security codes or tools, or (iii) interfere with any server, computer, database, host, user, or network connected to the Services.
2.10 No Reverse Engineering
Reverse engineer, decompile, or otherwise attempt to obtain the source code or underlying information of or relating to the Services.
2.11 No Collecting User Data
Collect, harvest, or assemble any data or information regarding any other user without their consent, including emails, usernames, or passwords.
3. Communications & Marketing Compliance
Client is solely responsible for configuring and using the Services in a manner compliant with all applicable laws, including but not limited to: obtaining and retaining demonstrable consent appropriate to the communication channel; honoring unsubscribe and STOP requests immediately; enforcing applicable outreach-hour restrictions; including required sender/caller identification and legally mandated notices; collecting, storing, and using personal data in accordance with privacy laws; and maintaining defensible records of consent scope, timestamps, message content, and unsubscribe processing.
4. CRM Usage & Billing
All inbound and outbound CRM usage - including SMS, MMS, voice, and call recording - is solely the responsibility of the client. Shop Launch does not assume any liability for usage charges. Clients will be auto-rebilled based upon the threshold set by the client in the settings menu of the portal. Usage rates include: $0.009 per SMS segment (160 characters), $0.0102 per inbound call, $0.0156 per outbound call. Subject to monthly carrier fees based on usage and future changes.
5. Content Standards
User Content must not violate any applicable laws or regulations; promote any illegal activity; infringe any intellectual property rights; contain defamatory, harassing, harmful, hateful, obscene, or otherwise objectionable material; promote sexually explicit material, violence, or discrimination; or contain false or intentionally misleading information.
6. Geographic Restrictions
The Company is based in the United States. The Services are for use by persons located in the United States only. By choosing to access the Services from any location other than the United States, you accept full responsibility for compliance with all local laws.
7. Enforcement
The Company may, at any time and in its sole discretion, take action with respect to any use of the Services that violates this Policy, including suspending or terminating access, removing content, reporting to law enforcement, or pursuing legal remedies. Violations of this Usage Policy may also constitute violations of the Terms & Conditions and applicable law.
8. Contact
For questions about this Usage Policy, please contact us at: [email protected]